Privacy policy
Last updated: 20 October 2026
This policy explains how Mazoon Soft ("we") collects, uses and protects the data of Mazoon Mail customers and users, in line with the Personal Data Protection Law of the Sultanate of Oman.
Data we collect
Company and contact details at signup (name, email and phone), the mailbox names you create, invoices and payments, and technical records needed to run and secure the service, such as IP addresses, sign-in times and mail delivery logs.
Message content
We store your messages and attachments only to provide the service. We do not read, sell or use them for advertising. Automated systems may scan messages to protect you from spam and malware.
How we use data
To run your mail and deliver messages, to issue and collect invoices, to contact you about your account, to protect the service from abuse and fraud, and to meet legal obligations.
Where data is stored and who processes it
Data is stored on Amazon Web Services servers in Frankfurt, European Union, with backups in Ireland. We use Amazon SES to send mail and payment gateways (Thawani, Paymob and PayPal) to process payments. We do not share your data with anyone else unless a competent legal authority requires it.
Retention
Messages are kept while the account is active. When you cancel, mailboxes and their messages are deleted, backups are removed within 30 days, and invoices are kept as long as the law requires.
Security
We use encryption in transit, two-step sign-in for administration, least-privilege access for each system, continuous monitoring and regular backups.
Your rights
You may ask to access, correct, delete or transfer your personal data, within the limits of the law, by contacting us at the address below.
Contact
For privacy questions: info@mazoonsoft.com, or WhatsApp +96897091987.